IT IS ESSENTIAL TO KNOW HOW TO SWIM

2. The activities, as they are carried out in the natural environment and with different types of people, are subject to possible variations prior or in situ (physical condition of the participants, meteorology,…) In case of cancellation of the activity due to part of aloKAYAK, the client has the right to a deferral or a refund of the amount paid. Proceeding to make said refund using the same payment method used by the client for the initial transaction.
The activity is not canceled due to rain or bad weather. Only in cases of strong wind or bad sea conditions.
In the event that once the activity has started the conditions change and the activity has to be shortened, there will be no right to postpone it or to a refund of the amount paid.

3. To participate in the activities, the client has the obligation to report physical, mental and sensory disabilities. Likewise, you agree not to be under the influence of alcohol, drugs and/or narcotics, as well as any other medication that may affect your ability to react. To participate in the activities it is essential to know how to swim. The technical sheet for each activity specifies the conditions and minimum ages necessary to participate. Minors must have legal authorization or be accompanied by a responsible person.

4. ALOKAYAK’s commitment begins with the contracted activity, so it is the client’s responsibility to transport it to the facilities or to the place where the activity starts, if applicable. Alokayak’s contract and responsibility exclusively affects the direct work of its technicians and the organization of the activity. All actions that participants carry out on their own during breaks, waiting, eating, etc. are excluded.

5. Prices include direct services offered by ALOKAYAK. Unless otherwise stated literally, the contracting of external services (accommodation, transportation,…) will be the responsibility of the client.

6. The price includes the necessary material, both individual and collective. Each technical sheet specifies the equipment necessary for each activity.

7. In the event that ALOKAYAK provides equipment for the activity, you agree to use it in accordance with the instructions provided and at your own risk. You will assume responsibility for any damage or loss caused to the equipment due to misuse or negligence on your part.

8. You agree to follow at all times the instructions of the Alokayak technicians/instructors both in the operation of the activity and in the use of the technical material. 

9. All our guided services include Civil Liability Insurance and Accident Insurance. Civil Liability insurance Policy No. LLO2020000155 from IBERIAN INSURANCE, Accident insurance Policy No. 20210620397920 from SURNE.

Material and equipment rental services (without a guide) are not covered by assistance insurance. Accident insurance does not cover people over 75 years of age. Complete information on insurance conditions and coverage is available to the client and will be sent to whoever requests it.

10. It is essential that you have fully understood all explanations and guidance provided before and during the activity. If you have any questions or need more information, do not hesitate to ask for clarification before starting the activity.

11.Given the nature of the service offered by Alokayak and in accordance with article 103, point m) of Royal Legislative Decree 1/2007, of November 16, on the Defense of Consumers and Users, the right of withdrawal is not applicable. when the provision of the service has been completely executed, when the execution has begun, with prior express consent of the consumer and user and with the recognition on their part that they are aware that, once the contract has been started by the entrepreneur, there will be lost your right of withdrawal. Likewise, and according to art. 103 l of the same legal text, the contracting of services related to leisure activities are excluded from the right of withdrawal, if the contracts provide for a specific date or period of execution.

From the confirmation of the reservation, the client expressly assumes all of these General Conditions. In the event that a person books for another person/s, he/she assumes on his/her behalf each and every one of these Conditions.